Last update: 11 September 2026
Shipping method, time and cost
The shipping method, preparation period, destination, delivery responsibility and shipping cost will be announced before the order is finalized. The cost or time listed in one order cannot be extended to another order.
Cancel absentee purchase
In offline sales subject to the e-commerce law, the consumer has at least seven working days to cancel and the only cost of returning the goods is his responsibility. The origin of this deadline and the implementation details are determined according to the law and the type of goods.
Exceptions
The product made according to the specific specifications of the customer, the personalized product or the product whose price is subject to market fluctuations beyond the control of the supplier may be subject to the exception of the right of withdrawal, within the limits of the legal provisions. The existence of any exception must be clearly specified in the proforma invoice or contract before ordering.
discrepancy, defect or damage
In case of discrepancy between the delivery specifications and the confirmed order, defect or attributable damage, report the issue along with the order number and the related image or report through info@sgei-electric.com Report so that an appropriate legal investigation and remedy, including repair, replacement or refund, can be determined.
Unable to provide
If it is not possible to fulfill the order due to the lack of goods or the impossibility of fulfilling the obligation, the amount received will be returned without delay; Unless the customer agrees to a new delivery time or another solution.
How to register an application
In order for the request to be followed, the subject of "cancellation or return", pro forma invoice or order number, buyer's name and a clear description of the request to info@sgei-electric.com send Do not send confidential bank card information in email or site form.